Sessions are 50-55 minutes in length.
Daytime sessions (9 am – 5 pm) are available, with a limited number of out-of-hours times.
Feel free to contact Jan for further details.
When meeting in person, sessions are held at 448 Burwood Rd Hawthorn. On-street parking is generally available on nearby streets, while the Auburn train station is 400 metres away.
Telehealth counselling (meeting remotely by video-conference) may be possible or required, such as due to the coronavirus pandemic. Other possible reasons to meet by telehealth include time, health, or location restrictions (e.g., living rurally). Please note: To receive a Medicare rebate, conditions apply for telehealth counselling.
To discuss your situation, needs and preferences including meeting by telehealth, please call Jan on 0481 099 870.
What happens if I can’t attend a scheduled appointment?
A: Please contact Jan on 0481 099 870 if you need to reschedule an appointment. If you give less than 48 hours’ notice, a non-rebateable cancellation fee will be charged.
Please be reassured that when there is a genuinely unavoidable reason you will not be required to pay a cancellation fee.
Cancellation of an appointment without notice is a loss to three people:
This policy allows Jan to offer the allocated time to another client who may be on a waiting list for an appointment. Medicare does not cover cancelled appointments.